FAQ'S

COURIER SERVICE

Our courier delivery option is a premium service for those who don’t mind paying a little extra to avoid the stress of pre-race or race-day registration. When you pay for the courier delivery option, your race pack – including race number, t-shirts and any other goodies included with your entry – are delivered to you prior to the event meaning you do not have to register in person. We deliver one courier pack per cart - so one pack for all teams registered.

 

I MISSED OUT ON THE COURIER OPTION

If you did not order the courier option at the time of registration, we are sorry but there is no way you can order a courier and have your race packs sent out. You can collect your pack on race day – please bring along your ETICKET with you.

 

I WOULD LIKE TO BUY EXTRA MERCHANDISE

If you did not purchase merchandise at the time of registration, you can visit the late registration tent and purchase items on race day under the blue and white marquees. There is no standalone merchandise store.

 

WHEN DOES NIPPERS START?

Nippers start approximately 30 minutes before the main XRACE. You can easily complete the nippers before the main XRACE event begins. At that point, you join with your older child and take on the XRACE challenge. Please note, we do not have any childcare facilities for looking after nippers.
 

CAN I DO NIPPERS FIRST WITH MY LITTLE ONE THEN THE MAIN XRACE WITH MY BIG ONE?

Yes, you will have time to do both events.

 

HOW OLD DO NIPPERS NEED TO BE?

This one is over to you. There are no lower limits to Nippers. You can follow your Nipper the whole way around! The upper limit is 6.
 

HOW OLD DO YOU NEED TO BE TO XRACE?

The youngest age is up to you. 7 is the recommended age but if you feel your 6 year-old child can handle the course, this is up to you. It is probably a bit much for a 5-year old but we will leave the final call up to you. The oldest age has now moved out to 14 years of age. So, for some teams – it’s “one more time around the course.”

Parents/caregivers must be 18+.

 

ONLINE REGISTRATION IS CLOSED BUT WE STILL WANT TO REGISTER FOR THE EVENT.

Yes, you can still register in person on the day. Please note, we do not have debit or credit card facilities. Make sure you arrive at least 60 minutes prior to the race starting so your registration can be processed promptly and accurately.

 

HOW LONG DOES IT TAKE?

XRACE should take most teams between 45 and 90 MINUTES to complete.

 

WHAT IS RACE PACK COLLECTION?

Race packet pickup (or Registration) is the process where you get all your race materials so you are fully ready to participate in the event. These include your all-important XRACE shirts, TIMING TAG – which must be tied into the shoelaces of either shoe. It’s one pack per family. Nippers are in a separate section for collection.

REFUNDS

We offer a 50% refund of the entry fee paid to anyone who is unable to take part in one of our events for medical reasons. Notification of your intent to withdraw must be made at least one calendar month prior to the event using the online contact form on the event web site. At our discretion, we may request a medical certificate from a certified health professional prior to the refund being processed and you will then have 48 hours from our reply to supply this (the certificate should not say anything regarding your condition, only that you are unable to take part in the event). The refund will be actioned within 48 hours of acceptance by crediting the card used for the initial payment. No refunds are permitted outside of these conditions under any circumstances. We do not offer refunds for change of mind and encourage all entrants to take careful note of this prior to entering. We do allow entries to be deferred to the following year at our discretion. You cannot transfer to the following year if you notify us after your XRACE.
 

TRANSFER TO ANOTHER XRACE

If you have registered for an XRACE event and cannot make it, you can transfer to any other event in the series free of charge. Please contact us and we will organise the transfer.

 

HOW TO XRACE:

• It is important that you arrive on time. Allow 60 minutes before the start of your event to collect your race packs and get ready to XRACE.

• Pay attention to the instructions and rules that will be given before the event during briefing and in the race week email that is sent to all competitors.

• All teams will line up at the start line. The start gun goes and you are off to collect your first challenge card. After that anything is possible, you just need to follow the instructions of the XRACE marshals.

• XRACE is a team event and unless specifically required by a challenge, you must stay together as a team at all times – i.e. parent and child.

 

WHAT DO I WEAR?

You will be provided with an XRACE t-shirt which must be worn during the competition. You must also wear the provided timing chip.

XRACE challenges may getting wet, mud and physical exertion, so we recommend you dress appropriately in old clothes, covered toe shoes and your swimming costume underneath your clothing in case you encounter water.

 WHAT DO I BRING?

Checklist of what you should bring along:

• A pen

• Change of clothing for after your XRACE

• Comfortable athletic clothing – like shorts, running shoes and cap

• Sunscreen

• Water bottle

• Raincoat – if it rains, we race and get wet

• Picnic for team and family supporters for after XRACE. Prize giving is held straight after the last team crosses the line.

• Your own medication if required

 

IS THERE ANYTHING I SHOULD NOT BRING?

• Mobile phones or electronic devices may get wet during the event.

• Please no pets at this event.

• This is a drug and alcohol free event. We are also smoke free

 

WHO CAN XRACE?

XRACE is a team challenge where kids aged 6 - 14 years and their mum or dad race together, side by side.

 

MY MUM OR DAD CAN’T MAKE IT, CAN I RACE WITH SOMEONE ELSE?

Yes, you can enter with another adult family member, over the age of 18, as a Deputy Mum or Deputy Dad.

 

CAN I RACE WITH BOTH MUM AND DAD?

No, XRACE is for teams of two people only – one child and one parent.

 

CAN I RACE WITH TWO KIDS AT THE SAME TIME?

No, XRACE is for teams of two people only – one child and one parent.

 

CAN CHILDREN UNDER 7 RACE?

Yes, parent can decide whether they are ready for XRACE or they can enter Nippers

 

WHAT IS THE UPPER AGE LIMIT?

14-YEAR-OLDS can now enter XRACE as a child in a team. Age is at race day.

 

DO WE GET TIMED/PLACED?

XRACE is a race. We believe in winners AND losers. Each XRACE gets a full online timing results sheet, with competitors split by age group.

Be sure to LIKE us on Facebook as we have created our own dedicated XRACE Facebook page, with which we shall post your XRACE Finish Photo directly to your Facebook wall as soon as the photo has been processed. Click here to go to our Facebook page.

 

CAN I TRAIN FOR XRACE?

XRACE has no specific training, however, you should be able to comfortably walk or jog 3-4km. The best way to train for an XRACE is to get outside and start playing.

 

WHAT IF MY CHILD HAS A PHYSICAL/MEDICAL CONDITION?

We request that you contact us and outline the condition. Please make sure our team know about it. We need to make sure that you will be safe on the day!

If the child does not feel well during the course of the event they can let a Volunteer or official know straight away. They will be able to look after your child and help them to receive attention from the medical or first aid staff on site.

 

HOW SAFE IS XRACE?

We aim to provide your child with the safest possible event. There are volunteers who are there to assist as you should need it. Our volunteers will be wearing bright orange safety vests, so they will be easy to spot.

If your child has a medical and/or physical condition that may require assistance during the course, make sure that you tell us on your entry form when you register. This way, we can advise and make sure our crew or volunteers are there to help you if you need it.

In order to maintain absolute safety at all events we do ask that spectators please refrain from walking, running or sitting on any part of the course. Please listen and obey all officials on the course. They are there to assist in your participation in a fun and safe event.

Finally, only a parent can decide if a child attempts a challenge. No one else.

 

DOES XRACE ACCOMMODATE SPECIAL NEEDS KIDS/ ADULTS?

We strongly believe XRACE is for everyone. Please contact us with plenty of advance notice so we can make sure we are able to accommodate you.

 

HOW DO I KNOW I AM ENTERED?

You will receive an email of confirmation once you have registered for XRACE. You may also visit our XRACE website & check your confirmation.

 

ARE THERE POSTAL ENTRIES?

No. Entries can only be made online. Please note that we only accept Visa & MasterCard.

 

IS THERE A LIMIT TO HOW MANY TEAMS CAN ENTER XRACE?

Yes. At each event there are limited places so you will need to get in early to avoid being disappointed.

 

HOW MANY EVENTS CAN I ENTER?

You may enter as many XRACE events as you like. As mentioned earlier, XRACE events all have a competitor limit to them, so to guarantee a place on a start line somewhere, get in early!

There is no multiple event entry discount.

 

DO I NEED TO GET ANY SPECIAL EQUIPMENT?

No, you just need to bring yourselves. 

 

CAN I CHANGE MY SHIRT SIZE?

Shirt sizes are non-changeable. Our XRACE t-shirt size guides are detailed below. Please select the correct size accordingly. If you select T shirt insurance, you will be able to change any shirt in stock.

CANCELLATIONS?

If weather conditions make an event unsafe. We will postpone to the nearest possible date. This date will be mid-week or possible even a day earlier where possible.

We will notify by text, email, and Facebook of any date or time changes. There are no refunds due to unforeseen date changes.

We never cancel, only postpone